Terms & Conditions

  1. Eligibility
    • The redemption process is only applicable to winners who have received official notification from Sunway Medical Centre (SMC).
    • Prizes are non-transferable and cannot be exchanged for cash or other alternatives.
  2. Submission Deadline
    • Winners must complete and submit their personal details by 15 May, 2025. Failure to do so may result in forfeiture of the prize.
  3. Accuracy of Information
    • Winners are responsible for ensuring that all submitted information is accurate. SMC and Samsung shall not be held liable for any incorrect details that may result in failure or delay in sending notification on prize collection.
  4. Identification & Verification
    • Winners must present the official notification email sent by SMC and a valid form of identification (e.g., NRIC, passport, or official ID) at the collection point.
    • SMC reserves the right to verify winner details before handing over the prize.
  5. Uncollected Prizes
    • Prizes not collected between 7 – 19 July 2025 will be forfeited without any compensation or alternative arrangement.
  6. Liability & Warranty
    • SMC and Samsung shall not be liable for any lost, stolen, or damaged prizes after collection.
    • Any defects or warranty claims must be addressed directly with Samsung subject to standard product warranty coverage as per terms and conditions stated in the official corporate website at https://www.samsung.com/my/support/warranty. Please check the website from time to time and stay informed for any changes on the terms and conditions of the warranty.
  7. Disqualification & Forfeiture
    • SMC reserves the right to disqualify any winner found violating the contest rules, providing false information, or engaging in fraudulent activities.
    • If a winner fails to comply with the redemption process within the stipulated timeline, the prize may be forfeited without further notice.
  8. Amendments
    • SMC and Samsung reserve the right to amend the redemption policy, terms, and conditions at their sole discretion without prior notice.
  9. Contact Information